Flooding and Water Damage

Serious water damage can occur from many sources:  burst pipes, fire sprinkler activation, clogged drains, broken skylights and windows, construction projects, major rainstorms, water main breaks, or loss of power to sump pumps.
If a water leak occurs:

• Call Maintenance Customer Service at (650) 723-2281 and give the following information:
  • Your name
  • Telephone number
  • Location of the leak (building, floor, room number, etc.)
  • Severity of the leak
  • Indicate whether any people or equipment are involved or are in imminent danger
• If you know the source of the water and are confident of your ability to stop it (unclog the drain, turn off the water, etc.), do so cautiously
• If there are electrical appliances or outlets near the leak, avoid contact
• If there is any possible danger, evacuate the area
• If you can do so safely:
  • Secure vital equipment, records, and hazardous materials by moving them to higher, safer ground
  • Shut off all non-essential electrical equipment
• Locate those persons with special needs, and provide assistance if possible. Otherwise, provide their location to emergency responders.
• Consult the Evacuation Procedures section of this booklet for additional information
• Do not return to the building until instructed to do so by Public Safety or Maintenance Customer Service

Note: Call Maintenance Customer Service at (650) 723-2281 for assistance with flood clean-up.