Flooding and Water Damage

Serious water damage can occur from many sources:  burst pipes, fire sprinkler activation, clogged drains, broken skylights and windows, construction projects, major rainstorms, water main breaks, or loss of power to sump pumps.
If a water leak occurs:

  • Call Maintenance Customer Service at (650) 723-2281 and give the following information:
    • Your name
    • Telephone number
    • Location of the leak (building, floor, room number, etc.)
    • Severity of the leak
    • Indicate whether any people or equipment are involved or are in imminent danger
  • If you know the source of the water and are confident of your ability to stop it (unclog the drain, turn off the water, etc.), do so cautiously
  • If there are electrical appliances or outlets near the leak, avoid contact
  • If there is any possible danger, evacuate the area
  • If you can do so safely:
    • Secure vital equipment, records, and hazardous materials by moving them to higher, safer ground
    • Shut off all non-essential electrical equipment
  • Locate those persons with special needs, and provide assistance if possible. Otherwise, provide their location to emergency responders.
  • Consult the Evacuation Procedures section of this booklet for additional information
  • Do not return to the building until instructed to do so by Public Safety or Maintenance Customer Service

Note: Call Maintenance Customer Service at (650) 723-2281 for assistance with flood clean-up.